FAQ

Default solution folder, feel free to edit or delete it.

Who else uses DropTrack?
DropTrack is used worldwide by a variety of record labels, promotion companies, artist managers, musicians, and other industry professionals.
Sun, Jan 31, 2016 at 2:19 PM
Will DropTrack work on my device and operating system?
Our promos look great and work perfectly in all popular email clients (both HTML and text), and in any modern web browser (Internet Explorer, Safari, Firefo...
Sun, Jan 31, 2016 at 2:19 PM
What's a Playlist?
A Playlist is a group of tracks plus a description, artwork, and any other images and documents (like a press release) that you want to attach.
Sun, Jan 31, 2016 at 2:20 PM
I have more than one label or manage more than one artist. Can I promote multiple labels or artists through a single DropTrack account?
Each DropTrack account has a customized URL (http://yourcompany.DropTrack.com), and as such each account is tied to one Company or Artist.
Sun, Jan 31, 2016 at 2:20 PM
Can I send .WAV and .AIFF files via DropTrack, or just MP3s?
DropTrack supports .WAV, .AIFF, and .MP3 music file formats. DropTrack also supports image (JPG, PNG, GIF) and document (PDF, DOC, TXT) files, so you can ad...
Sun, Jan 31, 2016 at 2:20 PM
Is my pre-release music safe with DropTrack and how secure are the promos? Can people share my music?
Your pre-release music is stored on our secure servers. Each promo sent through the DropTrack system contains a unique link which is needed to view the prom...
Sun, Jan 31, 2016 at 2:21 PM
Do you provide mailing lists/DJs/taste-makers for me to send promos to or do I need to provide my own?
DropTrack provides you with the technology to create, send and collect feedback from digital promos, but you'll need to provide your own contacts. Your...
Sun, Jan 31, 2016 at 2:21 PM
Do you offer technical support?
Of course! Full technical support is provided for all DropTrack accounts. Your control panel has a built-in contact system which allows you to reach us easi...
Sun, Jan 31, 2016 at 2:21 PM
Do you allow labels to send out spam emails?
Absolutely not. We have a strict anti-spam policy. All emails sent via DropTrack are sent to addresses that have been opted in and subscribed to a certain m...
Sun, Jan 31, 2016 at 2:22 PM
What type of files can I attach to promos?
You can attach any of the following types of file to your promos:  Audio  .mp3  .wav  .aiff  Images  .jpg  .png  .gi...
Sun, Jan 31, 2016 at 2:24 PM