DropTrack Support

DropTrack is used worldwide by a variety of record labels, promotion companies, artist managers, musicians, and other industry professionals.

Our promos look great and work perfectly in all popular email clients (both HTML and text), and in any modern web browser (Internet Explorer, Safari, Firefo...

A Playlist is a group of tracks plus a description, artwork, and any other images and documents (like a press release) that you want to attach.

Each DropTrack account has a customized URL (http://yourcompany.DropTrack.com), and as such each account is tied to one Company or Artist.

DropTrack supports .WAV, .AIFF, and .MP3 music file formats. DropTrack also supports image (JPG, PNG, GIF) and document (PDF, DOC, TXT) files, so you can ad...

Your pre-release music is stored on our secure servers. Each promo sent through the DropTrack system contains a unique link which is needed to view the prom...

DropTrack provides you with the technology to create, send and collect feedback from digital promos, but you'll need to provide your own contacts. Your ...

Of course! Full technical support is provided for all DropTrack accounts. Your control panel has a built-in contact system which allows you to reach us easi...

Absolutely not. We have a strict anti-spam policy. All emails sent via DropTrack are sent to addresses that have been opted in and subscribed to a certain m...

You can attach any of the following types of file to your promos:  Audio  .mp3  .wav  .aiff  Images  .jpg  .png  .gi...