The Help Center is available to every DropTrack customer. If the articles do not answer your question, you can contact the support team.
How to Get Help
- Help Center - You're here! Browse our knowledge base for answers to common questions.
- Contact Us - Use the support option available in your dashboard, or email support@droptrack.com.
What We Can Help With
- Account and login issues
- Campaign setup and deliverability
- Technical problems or bugs
- Feature questions and how-to guidance
- Billing and subscription questions
Priority Support
Pro requests may be prioritized according to the current plan description. Response times vary with the issue and support volume; check the plan shown at purchase for any specific service commitment.
New User Assistance
Include your account email, what you were trying to do, the page or link involved, and any error message. Do not email passwords, payment-card details, API keys, or other secrets. Screenshots can help, but remove private recipient or customer information that is not needed to explain the problem.